Return & Refund Policy

Effective Date: September 1, 2026

Last Updated: September 1, 2026

Leadfirst is a digital software and technology service operated by Techwix Private Limited.

Because Leadfirst primarily provides digital services, software access, subscriptions, and technology features, returns are generally not applicable in the same way as physical products.

1. Digital Services

Leadfirst may provide:

• Software subscriptions
• Landing page services
• Lead collection services
• Digital integrations
• Automation services
• Add-ons
• Usage-based services
• Other digital products or services

Once a digital service has been activated or delivered, it may not be eligible for return.

2. Subscription Cancellation

You may request cancellation of your subscription according to the applicable plan and billing terms.

Cancellation generally prevents future renewal but does not automatically create a refund for the current billing period unless otherwise stated.

3. Refund Eligibility

Refunds may be considered in circumstances such as:

• Duplicate payment
• Payment made due to a technical billing error
• Unauthorized payment where reasonably verified
• Failure to activate a purchased service due to an issue attributable to us
• Other circumstances where we determine that a refund is appropriate

Refund eligibility may depend on the nature of the service, usage, payment status, and circumstances of the request.

4. Non-Refundable Situations

Refunds may generally not be provided for:

• Change of mind after purchase
• Failure to use the service
• Unused subscription time
• Failure to configure the customer's account
• Failure to provide required information or access
• Third-party service limitations
• Third-party API changes
• Advertising performance or lead-generation results
• Business results not meeting expectations
• Services already substantially delivered

5. Payment Gateway Charges

Where a payment gateway or financial institution has charged processing fees, the refundable amount may be adjusted where permitted by applicable law and the applicable payment terms.

6. Refund Request

To request a refund, contact:

support@leadfirst.in

Please provide:

• Account name
• Registered email address
• Transaction ID
• Date of payment
• Amount paid
• Reason for the refund request

We may request additional information to verify the transaction.

7. Refund Processing

If a refund is approved, it will generally be processed through the original payment method where technically and legally possible.

The time taken for the amount to appear in your account may depend on the payment gateway, bank, card issuer, or other financial institution.

8. Incorrect or Duplicate Payments

If you believe you have accidentally made a duplicate payment, please contact us as soon as possible.

After verification, eligible duplicate payments may be refunded.

9. Service Issues

If you experience a technical issue with a paid service, please contact our support team before requesting a refund.

We may first attempt to resolve the issue or restore the affected service.

10. Policy Changes

Techwix Private Limited may update this Return & Refund Policy from time to time.

Changes will be published on this page with an updated date.

11. Contact

• Techwix Private Limited
• Operating product: Leadfirst
• Email: support@leadfirst.in

© 2026 Techwix Private Limited. All rights reserved.